Shipping policy
1. Delivery area
We deliver to addresses within the European Union only. Orders for addresses outside the European Union are not accepted.
2. Shipping costs
| Destination | Shipping cost |
|---|---|
| Germany | 4,99 € standard delivery; free for orders of 50 € or more |
| Other EU countries | 13,99 € |
The shipping cost for your order is shown at checkout before you place the order. Shipping cost is refunded only where you validly withdraw from the contract as a consumer, as stated in the withdrawal instruction in the Refund policy, or where goods are returned because of a justified defect claim. It is not refunded in other cases.
3. Dispatch and delivery times
Stock items are dispatched within 5 working days of the order. Delivery within the European Union takes 2 to 7 working days from dispatch.
Home PC, Banister Bed and Star Trestles are made to order and are not held in stock. Production starts after your order and payment. Their lead time is stated on the product page or agreed with you in writing before you order. Delivery periods are our expected periods and are binding only where we expressly agree a period as binding in writing. We tell you if a period changes.
Where an order contains several items, we may deliver in parts where this is reasonable for you. A partial delivery does not increase your shipping cost.
Where delivery is prevented or delayed by an event outside our reasonable control, including a supplier or carrier failure we could not foresee and are not responsible for, the delivery period is extended by the duration of the event. If the event lasts longer than six weeks, either party may withdraw from the contract for the goods not yet delivered and payments for those goods are refunded. Your statutory rights in the event of non-delivery are not affected.
4. Delivery address
Goods are delivered to the address given at checkout. Please check that the address is complete and correct before you order. Where a delivery fails or is returned to us because the address was incomplete or incorrect, because delivery was refused, or because a parcel was not collected within the carrier's holding period, you bear the resulting return and redelivery costs. This does not apply where you have validly withdrawn from the contract.
5. Large items
Large items, in particular Banister Bed and Star Trestles, are delivered to the kerbside or to the building entrance. Carrying into the building, up stairs or into a room is not included. Please arrange access and any helpers needed on the delivery day. We do not deliver large items to packing stations, parcel lockers or parcel shops.
For large items the carrier or we contact you to agree a delivery appointment. Where an agreed appointment cannot be kept for a reason within your control, we may charge the resulting cost at the amount charged to us by the carrier.
6. Risk and transport damage
For consumers, the risk of accidental loss or damage passes to you on delivery of the goods to you or to a person you have named to receive them. For business customers, the risk passes on handover of the goods to the carrier.
If a consignment arrives with visible damage to the packaging or contents, we ask you to note the damage with the carrier on delivery and to inform us within a few days at info@platten.haus with photographs of the packaging and the goods. This helps us to pursue the claim against the carrier. For consumers it is a request only and does not limit your statutory rights. Business customers are subject to the inspection and notification duty in § 377 HGB, as set out in the Terms of Service.
7. Questions
For questions about a delivery, contact us at info@platten.haus.